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COMPLAINT MANAGEMENT ASSISTANT

Vaiano Cremasco – Italy

The ideal candidate will be responsible to carry out all operative activities for the management of customer complaints according to company procedures.
Reporting to the Complaint Manager he/she will be accountable for the following:

  • To support root cause investigations, execution of CAPA plans and follow up for any open complaint
  • To update data for registration of all quality KPIs referred to complaints
  • To prepare data required to prepare data reporting about complaints and KPIs setting
  • To carry out the day-to-day activities related to complaint management including internal actions
  • To interface with company functions involved to collect data to support the management of each complaint and to manage the progress of related internal actions
  • To interface directly with customers to provide right answer/solution to customer’s request in the right time  
  • To attend internal meetings to manage the internal non-conformities and related plans
  • To have a deep knowledge of products to able to manage internal non-conformities and related corrective actions  

Skills required:

  • High School Diploma as a minimum. Degree in any discipline, preferably Technical or Scientific
  • Fluent in English is an essential requisite, French or another foreign language are a plus
  • One-two year experience in cosmetic or multinational manufacturing companies in the same role
  • IT knowledge: Very good knowledge of the Office package
  • Good interpersonal relationship and teamwork
  • Good communication and ability to synthesize
  • Effective workload planning, respect of deadlines, ability to define priorities and manage stress
  • Proactivity, precision and attention to details/numbers
Self-motivation and great sense of responsibility and confidentiality, personal ethics, tact and diplomacy