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CUSTOMER SERVICE REPRESENTATIVE

Vaiano Cremasco – Italy

The ideal candidate will be responsible to guarantee customer satisfaction in terms of continuous and effective management of orders and reorders, including the process to assure the pack in contract manufacturing.
Reporting to the Customer Service Manager he/she will be accountable for the following:

  • To be responsible for the management of all activities related to reorders of products starting from order entry on time and complete with information required to execute properly
  • To build, develop and maintain the relationship with customers understanding their needs  and problems to ensure a high quality service
  • To represent the company in a professional manner during all activities with an outside exposure
  • To coordinate effectively company functions involved in order processing, analysing and running reports needed to carry on the order track activities.
  • To have a deep knowledge of product specifications to be able to coordinate with the Project Manager and the Bill of Material team in case of inaccuracies or incorrect information
  • To interface with Administration to check customer’s payments prior to order processing and to interface with customers on this  
  • To interface with customer during all phases of order fulfilment to inform the customer of any time deviation from agreed timing
  • To cooperate with the Project Manager in the operative management of first order to customer, as a result of the project management process (launch) ensuring that all instructions are correctly executed
  • To attend meetings with customers and internal meetings and to visit occasionally customers

Skills required:

  • High School Diploma as a minimum. Degree in any discipline is preferable
  • Fluent in English is an essential requisite, French or another foreign language are a plus
  • One/two year experience in a similar role in complex or multinational companies or in a very dynamic environment
  • IT knowledge: Very good knowledge of the Office package (excel and ppt) and willing to use / learn company systems (ERP, WMS, etc.)
  • Good interpersonal relationship and teamwork
  • Good communication and ability to synthesize
  • Effective workload planning, respect of deadlines, ability to define priorities and manage stress
  • Proactivity, precision and attention to details/numbers
  • Ability to search for information, flexibility and adaptability, negotiation skills
  • Self-motivation and great sense of responsibility and confidentiality, personal ethics, tact and diplomacy
Availability to travel occasionally in Italy and abroad